Support

Ordering and Delivery Issues

How is my order dispatched?

Our posters are dispatched in cardboard tubes or boxes via USPS or FedEx.

How long will I have to wait for delivery?

All orders are delivered within 5-10 business days unless an item is out of stock. In which case, you will be notified by email or phone.

Priority orders are delivered within 2-3 business days. These orders are sent via FedEx on a priority service.

International orders will be delivered within 10-12 business days. The service used will depend upon your location and the items ordered.

***Covid-19 is causing some additional delays in certain areas which is extending the delivery window. While we expect this to be a short-term issue, you can contact us if you have any specific deadlines or queries at customerservices@daydreameducation.com

Tracking my order

Once your order has been dispatched, you will receive a shipping notification. If tracking is available on your order, the tracking details will be included in this email.

Can I order through my school and be invoiced for the items?

Yes, as long as your order has been authorized by your school. Most schools require a PO number to be used for all orders, so please include this in the specified field during checkout.

If you require a W9-Form, it can be accessed here

Can I pay with a credit or debit card?

Yes, purchases can be made by all major credit and debit cards, via Stripe. We also accept Apply Pay.

Are my payments handled securely?

Yes, Stripe’s secure servers handle all payments.

Which currencies are accepted?

We have configured Stripe to accept payments in US Dollars.

What are the Postage and Packaging charges?

US Standard (5 – 10 business days)

Orders value under $100 - $5.95

Order value $100 and over - $9.95

US Priority (2-3 business days)

All orders sent via priority - $14.95*

*Contiguous USA Only

International

All international orders - $24.95**

**Some countries are excluded from this rate. To identify if your country qualifies for this shipping rate, please go through the ordering process, and select your country from the drop-down list. If your country does not qualify for this rate, you will be asked to contact us for a shipping rate.

Posters

Size

The size of our posters is listed on every product page. However, most of our posters measure 33.1" x 23.4".

Some ranges, such as our Gym and Fitness posters, are also available at 23.4" x 16.5".

Price

Gloss paper posters - from $7.95 each

Laminated posters - from $9.95 each

Set discounts and promotional discounts are often available.

Material

All our posters are printed on 170-gsm Novatech gloss paper to provide a bright and vibrant finish. The paper is Forest Stewardship Council (FSC) certified to ensure it has been sourced from sustainable forests.

Our laminated posters provide a water-resistant, anti-tear finish that will stand the test of time. The 170-gsm gloss paper poster is reinforced with a strong 70-micron encapsulation on both sides.

Interactive Software

End of Support for Flash (Dec 2020)

Unfortunately, on December 31st 2020, Adobe will stopped supporting Adobe Flash Player. As a result, our software has become unsupported due to its reliance on Adobe Flash Player. We believe the software will continue to work beyond this point, but as it is no longer supported by Adobe we cannot recommend its use. It is not known if future operating system updates will automatically remove Flash Player but we recommend that you comply with update recommendations.

We have decided not to update the software technology, however; we do have digital counterparts in the form of our digital pocket poster books which are available for use on the the web, iPhone and iPad. You can view our digital Pocket Posters at apps.daydreameducation.com

How To Use This Website

Registering

New customers to the website will need to register before submitting a purchase order. However, a guest checkout is also available.

To register with the site, enter your email address (this will become your username) and choose a password. You will need to remember these details for when you use our site in the future.

Logging In

If you are a returning customer, you will need to log on to the site using the username and password supplied when you registered. All your address details should have been retained by the site, along with any previous orders.

Cart

Once you are happy with your order, you can 'proceed to card'. You will need to complete your delivery and billing address details, agree to our terms and conditions, and confirm your order is correct before proceeding.

Schools and registered business will be able to place purchase orders. However, if you are ordering as an individual, you will be required to pay for your order upfront via Stripe payment.

Account/Finance-Related Queries

Please contact customerservices@daydreameducation.com for any account or finance-related queries.